Fire departments should be tracking key performance measures to make meaningful operational decisions. Today, new methods can easily capture the data needed for those measures, making it easier for fire service leaders to use data to effect change at the administrative, company, and individual firefighter levels. Operational information can enlighten areas of department strengths and operational deficits, particularly during abnormal operations like response during the COVID-19 pandemic, civil unrest, and the economic aftermath. Learn why fire service leaders need to use performance measures to drive operational and policy decisions, support fiscal requests, and monitor responder exposures. Experience how to use live data and performance measures at the company level to empower officers and firefighters to improve performance and reduce risks and track exposures using the National Fire Operations Reporting System (NFORS). NFORS not only captures and analyzes operational data but also tracks and records individual firefighter physical and behavioral health exposures to ensure adequate documentation in a cancer or PTSD diagnosis. Welcome to the new world of NFORS.